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Meet the New Aspect at SpeechTEK and CRM Evolution NYC
Voxeo has been sponsoring SpeechTEK for a long time, but this year’s event will be a first. Not only are we the Diamond Sponsor of all three conferences (SpeechTEK, CRM Evolution and Customer Service...
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Three Ways to Step Up Proactive Engagement With Your Customers
A recent study conducted by International Data Corporation found that 25 percent of smartphone users couldn’t recall a time when their phone wasn’t in the same room with them. 79 percent of users...
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INFOGRAPHIC: Six “Super Agent” Customer Service Resolutions for 2015
Hey, it’s Erica! Greetings from the “agent” side of the customer experience! If you’ve been following me on Twitter or Facebook this past year, you know how much of a blast I’ve had giving shout-outs...
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Is Your Contact Center Catering to Millennials?
The millennials are coming. By 2015, millennials—76 million strong—will have a combined purchasing power of $2.45 trillion worldwide, according to a recent study conducted by the Center for Marketing...
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SXSW – The High Performance Life
The magic of The High Performance Life (THPL) is that all of the effort that you put in along the way to improve your performance in Life, Learning or Fitness does indeed come together to create great...
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Infographic: Making it Through the Millennial Customer Service Maze
Entitled. Tech-dependent. Social media-obsessed. When you read these words are you picturing a Millennial? This group of 80 million strong may have gotten itself a bad reputation from the older...
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Consumer Engagement in the Self-Service Economy
If prompted, the vast majority of us can all share a personal story about a recent customer service experience. And I’m guessing the vast majority of those stories involve some level of...
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Are Millennials Tech Savvy or Tech Dependent?
Kids today…are they really tech savvy? They’re always on their phones, using cool apps, making videos and coming up with things like Uber to make life easier. As a function of their near-constant use...
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Part 1: Dissolving the Brick and Mortar of Bank Branches
Drive through any town in the US, whether large or small, and you will undoubtedly see striking edifices occupied by branches of banks. They are part of our American heritage, symbols of confidence and...
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Part 2: Blurred lines Between Bank Branches and the Contact Center
Continued from Part 1: Dissolving Brick and Mortar Bank Branches Although the bank branch is becoming less relevant to customers for simple transactions because on-line banking is subsuming many of...
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Improving Patient Experience is a Hard Pill for Healthcare to Swallow
Healthcare has been hit hard by policy, technology and regulatory changes. Compounding these industry upheavals, patient expectations have grown exponentially – and, for the most part, have not been...
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Dusting off Customer Data
It seems like organizations have been collecting and analyzing vast amounts of complex customer data for ages – there’s a reason we call it ‘Big Data.’ But thanks to the Internet of Things (IoT) and...
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Infographic: Customer Service Investment Currently Experiencing Travel Delays
You might have one or two last minute getaways planned but for the most part summer travel is winding down. I’d like you to think back on your recent travel experiences. Were you able to get the...
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